“I would like to thank you and your team for your efforts last week. Having dealt with Millitec in the past I obviously had high expectations when it came to cost, service level and quality. What I did not expect though is the level of commitment demonstrated by yourself and your team. When Grote informed me that I was to expect a 4-6 week lead time on parts from the US, I did not expect Millitec to be working early, late and all weekend to complete this in 6 days!
Furthermore you supply these parts in most instances faster and at a reduced cost than the original manufaturer. You even delivered them to me at 10.30 pm on a Saturday night which is something I would not expect from anyone.
I would appreciate it if you could let your team know that we greatly appreciate their efforts and we admire the level of workmanship that has gone in to the design and fabrication of the parts supplied. I can honestly say that even with a fast turnaround there was no compromise on quality.”
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